Terms and Conditions

Welcome to Crazyluck's Terms and Conditions. This page describes the rules that apply when you use our online casino and related services. We set out the relationship between you and us, covering account use, deposits and withdrawals, promotions, acceptable behaviour and how we handle disputes. By registering or playing you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must not share login credentials and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, chargebacks, bonus abuse or other breaches are suspected.

Eligibility requirements

To open an account you must meet the legal gambling age in your jurisdiction and be eligible to play under local law. We require verified identity and age checks before allowing full access to certain features, withdrawals or higher limits. Verification typically involves providing proof of identity and address and, in some cases, evidence of payment method ownership or source of funds.

Acceptable platform use

Our services must be used lawfully and fairly. You must not attempt to manipulate games, exploit software, use automated bots, create multiple accounts to circumvent rules, or otherwise interfere with platform operations. Abusive behaviour towards staff or other customers is not tolerated. Breaches may result in account restrictions, confiscation of winnings or closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these general terms. Bonuses may include wagering requirements, game contribution weightings, expiry periods and maximum bet limits while wagering. We reserve the right to refuse, withdraw or reclaim bonuses where we suspect abuse or where terms are not met.

Deposits and withdrawals

Available payment methods, minimums and limits are shown in your cashier. All deposits must be made with payment methods in your name unless we have agreed otherwise. Withdrawals are processed after any required verification checks. We may place hold periods on withdrawals while checks are completed and we may require additional documentation for large or unusual transactions. Transaction fees may apply from third-party providers.

Dispute resolution

If you have a complaint please contact our support team so we can resolve it promptly. We will investigate disputes in line with our internal procedures and aim to communicate outcomes clearly. If you remain dissatisfied you may have access to independent dispute resolution depending on the laws of your jurisdiction and the applicable terms governing the service.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the service or legal requirements. We will publish revised terms on the site and, where appropriate, notify account holders. Continued use of our services after changes are published constitutes acceptance of the updated terms.