Crazyluck Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise use services provided by Crazyluck. We take your privacy seriously and describe below the types of data we handle, how we use it, who we may share it with and the choices and rights available to you.

Types of data we collect

We collect data necessary to operate an online casino account, comply with legal obligations and improve our service. Collection happens when you register, make payments, play games, contact support or use our site.

Personal data

Personal data includes information you provide directly, such as your full name, date of birth, residential address, email address, telephone number and identity documents where required for verification. We also hold account credentials and preferences you set in your profile.

Technical data

Technical data covers details about the device and connection you use to access our services, such as IP address, browser type, operating system, device identifiers and approximate location. We also collect usage data like pages visited, game activity and session times to maintain service performance and detect fraud.

Transactional data

Transactional data relates to deposits, withdrawals and bets placed. This includes payment method details, transaction history, currency, timestamps and records of winnings and losses. We use this information to process payments and meet regulatory and anti-money-laundering requirements.

How we use your information

We use your information to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, and provide customer support. We also use data to comply with legal and regulatory obligations, to investigate suspicious activity and to improve the site and services.

Data protection practices

We apply organisational and technical safeguards to protect data, including access controls, staff training and secure storage. We limit access to personal information to staff and third parties who need it to perform their duties. Personal data is retained only for as long as necessary to fulfil the purposes outlined or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies for session management, site functionality, analytics and optional marketing. Some cookies are essential for the site to work, while others help us understand usage and improve the service. You can manage cookie preferences through your browser settings and, where available, in your account settings.

Information sharing and third parties

We may share personal information with third parties who provide services on our behalf, such as payment processors, identity verification providers, fraud prevention services and analytics providers. We require these partners to protect your data and use it only for the agreed purposes. We may disclose information when required by law or to protect the security of our users and systems.

User rights

You have rights regarding your personal data, including the right to access, correct, restrict or delete data in certain circumstances, and the right to object to processing. Where applicable, you may request a copy of your data in a portable format. To exercise any rights, contact us using the details below.

Access, correction and deletion of data

You can update basic account information through your account settings. For other requests, please contact [email protected] and provide enough detail for us to locate your account. We will respond to legitimate requests in line with applicable law and our verification procedures.

Privacy policy updates

We may update this policy from time to time to reflect changes in our operations or legal requirements. We will post any changes on this page and indicate the date of the latest revision. Continued use of our services after changes are posted indicates acceptance of the updated policy.