Crazyluck Casino – Responsible Gambling Policy

At Crazyluck we take player safety seriously and are committed to helping customers keep their play enjoyable and under control. This page explains the tools and support we offer so you can manage activity on your account, recognise signs of risky behaviour and find professional help if you need it.

Our player protection principles

We promote safer gambling through clear options that give you control over how you play. We encourage responsible account setup, honest self-assessment and the use of limits and breaks when needed. We aim to make tools easy to find and simple to use so you can manage your play with confidence.

Activity-control tools

You can manage your gaming with a range of controls available from your account. These include deposit limits, loss limits, session time limits, cooling-off periods and full self-exclusion. Tools are designed to be flexible so you can choose settings that suit your personal circumstances.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also apply loss limits to cap how much you can lose over a chosen period. Limits can be changed, lowered or removed, although increases may be subject to a waiting period to encourage responsible decisions.

Time limits and account breaks

Use session or time limits to remind yourself to take a break. Temporary account breaks let you step away for a short period, while longer cooling-off periods or self-exclusion are available if you need extended time away from gambling.

Self-exclusion

If you feel you need to stop gambling for a sustained period you can request self-exclusion. This disables access to your account for the selected period and prevents new registrations using your details. Our support team can explain the process and help put the exclusion in place.

Recognising signs of problem gambling

Watch for warning signs such as chasing losses, spending more time or money than intended, borrowing to gamble, neglecting responsibilities, or feeling anxious about gambling. If you or someone close to you shows these signs, it may be time to use controls or seek help.

Practical tips to stay in control

Set a budget before you play and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and be honest about how gambling fits into your life. Talking to a friend or using our account tools early can prevent problems from escalating.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, BeGambleAware and GAMSTOP provide confidential advice and self-exclusion services in the UK. Please contact our support team via your account if you would like guidance on using our safer gambling tools or need assistance arranging help.